Here you will find clear answers about damaged fiber cables, broken fiber lines, fiber repair after digging or garden work, moving a fiber point, fiber into the home, home network testing and CAT5e-CAT7 cabling.
If your fiber internet is down, unstable or affected after excavation, renovation or work in the garden, send us a short description and photos. We will assess the request and contact you with the next possible step.

Damaged fiber and urgent repair

What should I do if I have damaged or dug over a fiber cable?
Stop digging near the damaged area, secure the place so nobody can trip or fall, and take clear photos of the cable, route and damage. Send us the address, a short explanation and the photos. We will assess the situation and clarify the next possible step.
Can Fibertel repair a damaged fiber cable?
Yes. Fibertel works with troubleshooting, locating fiber faults and repairing damaged fiber cables when the work can be performed by agreement. We can assist with fiber splicing, repair, termination, testing and documentation.
Why is my fiber internet not working?
There can be several reasons. First check the fiber box or ONT, power supply and visible cables inside the home. If there has been digging, garden work, renovation or construction nearby, the fiber cable may be damaged. You can also ask a neighbour if they have the same problem. Send us photos and a short description if you suspect a local fiber fault.

Can you help after garden work or excavation damage?
Yes. Many fiber damages happen during digging, garden work, drainage, landscaping or renovation. We can help assess the damage, locate the fault and clarify whether repair, splicing, rerouting or further troubleshooting is needed.

Price and assessment

Is the initial assessment free?
Initial assessment of your request is free. Send us the address or area, a short description and photos if possible. If an on-site inspection or repair work is needed, we will clarify price and terms before work starts.
Can I get a rough price estimate in advance?
Often yes, if you send clear information and photos. The price depends on access, distance, type of damage, whether splicing is needed, and whether the work is inside the home, in the garden, in a technical cabinet or at another connection point.
Do you charge per hour or per job?
This depends on the assignment. Some jobs can be agreed as a defined task, while troubleshooting and unknown damage are often assessed based on time, access and required work. We clarify this before work starts.

Fiber into the home

Can you bring fiber into a technical cabinet or technical room?
Yes. Fibertel can help bring fiber from an outside connection point into a technical cabinet, technical room or indoor fiber point when the route, conduit or microduct allows it.
Can the fiber termination point be moved to another room?
Yes, in many cases. We first assess the route, existing conduit, cable length, access and where the new fiber point should be placed. If the work is possible, we clarify the method and next step.
What happens if I cut the fiber in the garden?
Stop work near the cable, secure the area and take photos. Do not pull, bend or try to repair the fiber yourself. Send us the address, photos and a short explanation so we can assess whether repair or splicing is possible.

Home network and CAT5e-CAT7

Can you test network cables and outlets in a home?
Yes. We can test network cables and outlets, check patching, identify faults and help with labeling and documentation. This is useful if the wired network is unstable, slow or difficult to understand.
Can you identify which cable goes to which room?
Yes. We can trace and identify network cables, outlets and patch panel connections. Clear labeling makes the installation easier to use, maintain and troubleshoot later.
Do I need CAT6A, or is CAT6 enough?
For many homes, CAT6 is sufficient. CAT6A can be useful where higher capacity, longer runs or more future-proof cabling is needed. The right choice depends on cable length, usage, installation conditions and equipment.

Which areas do you help private customers in?
Fibertel is based in Sandefjord and can assist private customers, housing associations, shared properties and small businesses in Vestfold, Telemark and Buskerud by agreement.
What should I write in the request to get a faster response?
Send the address or area, what happened, whether the internet is completely down or unstable, and photos of the cable, fiber box, technical cabinet or damage if visible. Also tell us if the case concerns a private home, housing association, shared property or small business.

Do you visit private homes for fiber repair and troubleshooting?
Yes. Fibertel can visit private homes by agreement for fiber repair, troubleshooting, fiber point relocation, fiber into the home and home network testing. We clarify the scope, access and possible cost before work starts.

Do you offer urgent help for damaged fiber?
We try to prioritize cases where the fiber cable is damaged and the internet is down or unstable. Send us the address, photos and a short description of what happened. We will assess the case and clarify the next possible step as quickly as possible.
Can you help if I am not sure whether the problem is inside my home or outside?
Yes. Send us a short description of the problem, photos of the fiber box, ONT, technical cabinet and any visible cable damage. We can help assess whether the issue may be inside the home, in the garden, at a fiber point or something that should be clarified with your internet provider.
Can I book a site visit if I am planning renovation or garden work?
Yes. A site visit can be useful before renovation, digging, drainage, landscaping or moving a fiber point. We can assess visible fiber routes, technical cabinets, fiber boxes and possible risks before the work starts.

How fast can Fibertel respond to a request?
Response time depends on workload, location and the type of problem. Cases with damaged fiber, broken fiber cable or internet outage are normally assessed with higher priority. Send clear photos and a short explanation to help us respond faster.

Price and assessment

How do you calculate the price for fiber blowing?
Answer: The price depends on length, ducts/microduct, number of bends, accessibility and rigging. We can price it as a fixed price or per meter, depending on the job.
How do you calculate the price for fiber repair after dig damage?
Answer: It depends on the extent of the damage, access to the cable, the need for splicing, and whether new ducting is required. We assess and provide a clear proposal before we start.
Is the assessment free?
Answer: We often offer a free assessment within an agreed area. For special assignments or outside the area, terms are agreed in advance.

Can I get a rough price estimate in advance?
Answer: Yes, send a short description and preferably photos. For an accurate price we often need a simple assessment of route, ducts and access.
What can make a job more expensive than expected?
Answer: Typical reasons are tight ducts, many bends, blockages, lack of access to the technical cabinet, or the need for additional splices and extra remedial work.
Do you charge per hour or per job?
Answer: Both options can be used. Many private jobs are priced as a fixed job, while troubleshooting is often priced by time spent.

Fiber into the home (installation, relocation, repair)

Can you bring fiber into a technical cabinet or technical room?
Answer: Yes, we can help with installation through ducts/microduct and preparation up to the technical cabinet/room, depending on conditions on site.
What happens if I cut the fiber in the garden?
Answer: You normally need troubleshooting and repair. We locate the damage, splice/repair and ensure a tidy finish where possible.
Can you repair fiber damaged during renovation or remodeling?
Answer: Yes, fiber can often be repaired with proper troubleshooting and splicing. The solution depends on access, cable length and where the damage is.

Can the fiber termination point be moved to another room?
Answer: Yes, the fiber point can be moved to a new location. This normally requires either a joint box, or the fiber run being replaced/rerouted, depending on the route and existing ducting.
What is the difference between pulling and blowing fiber in ducts/microduct?
Answer: Pulling is mechanical pulling. Blowing uses air and a machine to push fiber through microduct. The choice depends on the ducts, length and bends.
How long does a typical home fiber job take?
Answer: It depends on whether it is a simple installation or troubleshooting/repair. We can usually give a better estimate after a quick assessment.

Do I have to order fiber through my internet provider, or can you still help?
Answer: We can help with the practical work on your site. Subscription, activation and services are normally handled by the internet provider or the network owner.
Do you deliver documentation after the work is completed?
Answer: Yes. When needed we deliver documentation, including OTDR and dB testing, plus a short summary of what was done. This is especially useful for later troubleshooting and follow-up.

What do CAT5e, CAT6, CAT6A and CAT7 mean?
Answer: These are different cable categories for wired networks, with different capacity and installation requirements. What fits best depends on your needs and your existing setup.
Can you test network cables and outlets in a home?
Answer: Yes, we can test cables and outlets and find faults that cause slow or unstable performance.
Can you certify the cabling?
Answer: We can carry out measurements and documentation when required. The level and format of documentation is agreed in advance.
What do you check when troubleshooting a wired network?
Answer: We typically check outlets, patch panel, patch cords, terminations, labeling and overall structure to find where the problem occurs.
Why is my network slow even though I have a fast subscription?
Answer: Speed can be limited by internal cabling, poor terminations, incorrect patching, bad contacts, or equipment/settings. Testing often identifies the bottleneck.
Can you tidy and label the patch panel and cables in the technical cabinet?
Answer: Yes, a tidy structure and labeling makes troubleshooting easier and improves stable operation over time.
Can you help housing cooperatives and condominiums with a shared network?
Answer: Yes, we can assess troubleshooting, structure and documentation for shared installations. Scope is agreed in advance.
Can you help a small business with wired infrastructure?
Answer: Yes, we can assist with troubleshooting, cleanup and upgrades of cabling and structure, adapted to your needs.

Can you identify which cable goes to which room?
Answer: Yes, by testing and tracing we can map cables and label them correctly.
Can you fix network outlets that do not work?
Answer: Often yes. We troubleshoot and can correct terminations or replace components when needed.
Can you upgrade from an older setup to a more modern structure?
Answer: Yes, we can propose a tidy upgrade based on current needs and what already exists in terms of ducts and cabinet space.
Do I need CAT6A, or is CAT6 enough?
Answer: It depends on the speed you have (or plan to have) and your requirements for capacity and stability. We can recommend based on home/business needs, cable lengths, usage patterns and future needs.
Do you help with patching and correct connections in the cabinet?
Answer: Yes, correct patching and structure is often what separates a stable network from random issues.
Can you provide a measurement report?
Answer: Yes, when needed we can provide measurement results and a short summary of findings and recommended actions.
What does a network test in a home cost?
Answer: It depends on the number of outlets, the troubleshooting scope, and whether you want documentation. Send details and we will provide a clear assessment.
What are typical faults you find in home networks?
Answer: Incorrect terminations, split pairs, bad patch cords, unlabeled cables, wrong patching, or physical damage to cable/outlet.

Planning and execution

What do you need from me to get started?
Answer: A short description of the issue/what you want, address/area, and preferably photos of the technical cabinet, outlets or damaged area.
Do I need to be home during the work?
Answer: For work inside a home, access and on-site clarification is usually required. For outdoor work it depends on the job.
What do you do to keep the job tidy?
Answer: We work in a structured way, clean up after ourselves, and focus on clear labeling and overview where relevant.
How can I avoid damaging fiber or cables when working in the garden?
Answer: The best approach is to know where the cable runs. For new installations, the route should be documented. If you bought a new property, ask the previous owner about the cable route. If you are unsure, dig carefully and avoid machine digging where you suspect a cable may be present.
Do you cooperate with electricians?
Answer: Yes, we work with several companies and can coordinate when needed, especially during renovation projects and work involving technical cabinets/rooms.

Equipment, quality and terms

What is a technical cabinet, and why is it important?
Answer: It is where cables are collected and distributed. Good order, labeling and patching makes operation easier and reduces troubleshooting.
What are patch panels and patch cords?
Answer: A patch panel gathers the permanent cables, and patch cords connect the correct port to the correct equipment. Mistakes here are a common cause of network issues.
What does "termination" mean?
Answer: It is the end connection of a cable in an outlet or panel. Correct termination is critical for stable networking and correct speed.
Can you also help with Wi-Fi?
Answer: We can help troubleshoot around the cabinet setup and provide recommendations. Wireless performance also depends on the router and its placement.
How do I know if the problem is with the internet service or inside the house?
Answer: Testing internal cabling and the setup often gives the answer. If internal wiring is OK, the issue may be with the provider, router or devices.

Documentation, handover and assurance

Will I get an overview of what has been changed?
Answer: Yes, we can provide a short summary of work and recommendations, and when needed documentation/measurement results.
Why is labeling so important?
Answer: Because it reduces troubleshooting time, makes changes safer, and provides more predictable operation.
Can you create a simple mapping of my network?
Answer: Yes, we can map which cables go where, label them and provide a simple overview.
What happens if you find more issues during the job?
Answer: We inform you and propose next steps. Any extra work is agreed before it is carried out.
Is it possible to do an inspection after the work is completed?
Answer: Yes. We always finish with a final check to confirm function at the relevant points and to ensure everything is tidy and in order.

Area and job types (short and professional)

Which areas do you help private customers in?
Answer: We typically work in Vestfold, Telemark and Buskerud. Other areas can be agreed if needed.
Do you take both small and large jobs?
Answer: Yes, we can assist from a simple home troubleshooting job to upgrades and structuring of larger installations.
Do you also work on fiber projects for businesses and network owners?
Answer: Yes, we also deliver fiber and telecom work for professional assignments.
How do I book?
Answer: Send a short request in the form with what you need help with, and we will contact you to clarify scope and next steps.
What should I write in the request to get a faster response?
Answer: Include address/area, what is not working (symptoms), whether it is fiber or network, and preferably photos of the technical cabinet/outlet/damage.

We also deliver fiber and telecom services for businesses, network owners and main contractors across Vestfold, Telemark and Buskerud.

What should I do if I have damaged or dug over a fiber cable?

Stop digging near the damaged area, secure the place so nobody can trip or fall, and take clear photos of the cable, route and damage. Send us the address, a short explanation and the photos. We will assess the situation and clarify the next possible step.

Can Fibertel repair a damaged fiber cable?

Yes. Fibertel works with troubleshooting, locating fiber faults and repairing damaged fiber cables when the work can be performed by agreement. We can assist with fiber splicing, repair, termination, testing and documentation.

Why is my fiber internet not working?

Can you help after garden work or excavation damage?

Yes. Many fiber damages happen during digging, garden work, drainage, landscaping or renovation. We can help assess the damage, locate the fault and clarify whether repair, splicing, rerouting or further troubleshooting is needed.

Is the initial assessment free?

Initial assessment of your request is free. Send us the address or area, a short description and photos if possible. If an on-site inspection or repair work is needed, we will clarify price and terms before work starts.

Can I get a rough price estimate in advance?

Often yes, if you send clear information and photos. The price depends on access, distance, type of damage, whether splicing is needed, and whether the work is inside the home, in the garden, in a technical cabinet or at another connection point.

Do you charge per hour or per job?

This depends on the assignment. Some jobs can be agreed as a defined task, while troubleshooting and unknown damage are often assessed based on time, access and required work. We clarify this before work starts.

Can you bring fiber into a technical cabinet or technical room?

Yes. Fibertel can help bring fiber from an outside connection point into a technical cabinet, technical room or indoor fiber point when the route, conduit or microduct allows it.

Can the fiber termination point be moved to another room?

Yes, in many cases. We first assess the route, existing conduit, cable length, access and where the new fiber point should be placed. If the work is possible, we clarify the method and next step.

What happens if I cut the fiber in the garden?

Stop work near the cable, secure the area and take photos. Do not pull, bend or try to repair the fiber yourself. Send us the address, photos and a short explanation so we can assess whether repair or splicing is possible.

Can you test network cables and outlets in a home?

Yes. We can test network cables and outlets, check patching, identify faults and help with labeling and documentation. This is useful if the wired network is unstable, slow or difficult to understand.

Can you identify which cable goes to which room?

Yes. We can trace and identify network cables, outlets and patch panel connections. Clear labeling makes the installation easier to use, maintain and troubleshoot later.

Do I need CAT6A, or is CAT6 enough?

For many homes, CAT6 is sufficient. CAT6A can be useful where higher capacity, longer runs or more future-proof cabling is needed. The right choice depends on cable length, usage, installation conditions and equipment.

Which areas do you help private customers in?

Fibertel is based in Sandefjord and can assist private customers, housing associations, shared properties and small businesses in Vestfold, Telemark and Buskerud by agreement.

What should I write in the request to get a faster response?

Send the address or area, what happened, whether the internet is completely down or unstable, and photos of the cable, fiber box, technical cabinet or damage if visible. Also tell us if the case concerns a private home, housing association, shared property or small business.

Do you visit private homes for fiber repair and troubleshooting?

Yes. Fibertel can visit private homes by agreement for fiber repair, troubleshooting, fiber point relocation, fiber into the home and home network testing. We clarify the scope, access and possible cost before work starts.

Do you offer urgent help for damaged fiber?

We try to prioritize cases where the fiber cable is damaged and the internet is down or unstable. Send us the address, photos and a short description of what happened. We will assess the case and clarify the next possible step as quickly as possible.

Can you help if I am not sure whether the problem is inside my home or outside?

Yes. Send us a short description of the problem, photos of the fiber box, ONT, technical cabinet and any visible cable damage. We can help assess whether the issue may be inside the home, in the garden, at a fiber point or something that should be clarified with your internet provider.

Can I book a site visit if I am planning renovation or garden work?

Yes. A site visit can be useful before renovation, digging, drainage, landscaping or moving a fiber point. We can assess visible fiber routes, technical cabinets, fiber boxes and possible risks before the work starts.

How fast can Fibertel respond to a request?

Response time depends on workload, location and the type of problem. Cases with damaged fiber, broken fiber cable or internet outage are normally assessed with higher priority. Send clear photos and a short explanation to help us respond faster.

How do you calculate the price for fiber blowing?

Answer: The price depends on length, ducts/microduct, number of bends, accessibility and rigging. We can price it as a fixed price or per meter, depending on the job.

How do you calculate the price for fiber repair after dig damage?

Answer: It depends on the extent of the damage, access to the cable, the need for splicing, and whether new ducting is required. We assess and provide a clear proposal before we start.

Is the assessment free?

Answer: We often offer a free assessment within an agreed area. For special assignments or outside the area, terms are agreed in advance.

Can I get a rough price estimate in advance?

Answer: Yes, send a short description and preferably photos. For an accurate price we often need a simple assessment of route, ducts and access.

What can make a job more expensive than expected?

Answer: Typical reasons are tight ducts, many bends, blockages, lack of access to the technical cabinet, or the need for additional splices and extra remedial work.

Do you charge per hour or per job?

Answer: Both options can be used. Many private jobs are priced as a fixed job, while troubleshooting is often priced by time spent.

Can you bring fiber into a technical cabinet or technical room?

Answer: Yes, we can help with installation through ducts/microduct and preparation up to the technical cabinet/room, depending on conditions on site.

What happens if I cut the fiber in the garden?

Answer: You normally need troubleshooting and repair. We locate the damage, splice/repair and ensure a tidy finish where possible.

Can you repair fiber damaged during renovation or remodeling?

Answer: Yes, fiber can often be repaired with proper troubleshooting and splicing. The solution depends on access, cable length and where the damage is.

Can the fiber termination point be moved to another room?

Answer: Yes, the fiber point can be moved to a new location. This normally requires either a joint box, or the fiber run being replaced/rerouted, depending on the route and existing ducting.

What is the difference between pulling and blowing fiber in ducts/microduct?

Answer: Pulling is mechanical pulling. Blowing uses air and a machine to push fiber through microduct. The choice depends on the ducts, length and bends.

How long does a typical home fiber job take?

Answer: It depends on whether it is a simple installation or troubleshooting/repair. We can usually give a better estimate after a quick assessment.

Do I have to order fiber through my internet provider, or can you still help?

Answer: We can help with the practical work on your site. Subscription, activation and services are normally handled by the internet provider or the network owner.

Do you deliver documentation after the work is completed?

Answer: Yes. When needed we deliver documentation, including OTDR and dB testing, plus a short summary of what was done. This is especially useful for later troubleshooting and follow-up.

What do CAT5e, CAT6, CAT6A and CAT7 mean?

Answer: These are different cable categories for wired networks, with different capacity and installation requirements. What fits best depends on your needs and your existing setup.

Can you test network cables and outlets in a home?

Answer: Yes, we can test cables and outlets and find faults that cause slow or unstable performance.

Can you certify the cabling?

Answer: We can carry out measurements and documentation when required. The level and format of documentation is agreed in advance.

What do you check when troubleshooting a wired network?

Answer: We typically check outlets, patch panel, patch cords, terminations, labeling and overall structure to find where the problem occurs.

Why is my network slow even though I have a fast subscription?

Answer: Speed can be limited by internal cabling, poor terminations, incorrect patching, bad contacts, or equipment/settings. Testing often identifies the bottleneck.

Can you tidy and label the patch panel and cables in the technical cabinet?

Answer: Yes, a tidy structure and labeling makes troubleshooting easier and improves stable operation over time.

Can you help housing cooperatives and condominiums with a shared network?